Test your bot before it talks to customers
Train an AI chatbot on your website, run it against real questions to find gaps, then deploy with confidence. Live in 5 minutes.
Leading AI model
Showing 5 of 10 questions
8/10 answered confidently · 1 uncertain · 1 would escalate
TideReply learns everything about your business.
It reads your website help docs and files to become your smartest support agent.
Then it answers your customers instantly, 24/7, in 50+ languages
So you never miss a question — without hiring a support team.
Your support doesn't scale. Yet.
Growing businesses hit the same walls over and over.
Slow Response Times
Customers abandon after 30+ minutes of waiting. Every unanswered question is a lost sale.
Rising Support Costs
Every new hire increases overhead. Scaling your team linearly with customers isn't sustainable.
Language Barriers
Your customers are global, but your team speaks one language. You're losing international revenue.
TideReply solves all three.
Live in 4 steps
From zero to AI-powered support in under 5 minutes.
Add your website
Paste your URL and our crawler indexes your content automatically. Upload files or add FAQs too.
AI learns your business
Your content is chunked, embedded, and ready to power accurate answers in seconds.
Test & Verify
Run your bot against real questions to find gaps. See confidence scores, identify what needs more content, and verify answers before going live.
Deploy with confidence
One line of code on your site. Your AI agent goes live — tested, verified, and ready to help customers 24/7.
<script src="tidereply.com/widget.js"></script>Works with your website
Add TideReply to any website platform in minutes.
Everything you need for AI support
Powerful features out of the box. No engineering team required.
Bot Simulator
Test your bot against real or custom questions before it talks to customers. See confidence scores and gaps instantly.
Live Chat Takeover
Seamlessly take over any AI conversation in real time. Customers see a smooth handoff.
AI Agent Suggestions
AI drafts replies for your human agents to review and send with one click.
Answers Grounded in Your Content
Every response is backed by your actual content. No hallucinations, no made-up answers.
Visitor History
See every returning visitor's past conversations. Your agents never ask customers to repeat themselves.
50+ Languages
Auto-detect visitor language and respond in kind. No translation setup needed.
Smart Escalation
When the AI can't help, it hands off to your team with a full conversation summary.
Auto-Recrawl & Change Detection
Your bot stays up to date automatically. We re-crawl your site on schedule and alert you when content changes.
Analytics Dashboard
Track confidence scores, popular topics, message volume, and resolution rates.
Live Takeover
AI handles it — until you want to step in
Switch between AI and human support in real time. No restarts, no lost context, no confused customers.
Pure AI
Your AI agent handles everything — 24/7, in 50+ languages, grounded in your knowledge base.
AI Agent Suggestions
AI drafts replies for your team to review and send. Get AI speed with human judgment.
Live Chat Takeover
Seamlessly take over any conversation. The visitor sees "Agent joined" — no interruption.
Try it yourself
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Simple, predictable pricing
Start your 14-day free trial. No credit card required.
All plans include a 14-day money-back guarantee. Try risk-free.
For small businesses
- 500 conversations / month
- 2 team seats
- Unlimited knowledge sources
- Custom branding (remove TideReply badge)
- Smart escalation
- Saved replies
- Conversation tags
- Weekly auto-recrawl & change detection
- Full analytics dashboard
- Unlimited conversation history
- Email support
For growing teams
- 2,000 conversations / month
- 5 team seats$15/mo per extra seat
- Everything in Starter, plus:
- Live chat takeover
- AI agent-assist suggestions(Included — competitors charge $35+/seat)
- Daily auto-recrawl
- AI conversation summaries
- Agent notes & visitor history
- Bot simulator
- File attachments & snoozed conversations
- Priority support
For scaling operations
- 5,000 conversations / month
- 15 team seats$15/mo per extra seat
- Everything in Pro, plus:
- Proactive messages with URL targeting
- Analytics export (CSV/JSON)
- API access
- White-label (full branding removal)
- Multi-brand support
- Unlimited widgets
- Real-time auto-recrawl (on-demand + daily)
- Custom escalation rules
- Dedicated onboarding
- Phone support
For large organizations
- Unlimited conversations
- Unlimited team seats
- Everything in Business, plus:
- Custom integrations (Shopify, CRM, ERP)
- Dedicated account manager
- SLA & uptime guarantee
- SSO & advanced security
Guides for support teams
Practical playbooks on AI support, automation, and scaling without losing quality.
Human Handoff Chatbot: What Actually Works
A human handoff chatbot works best when AI knows its limits. Learn when to escalate, what to track, and how to keep support fast and accurate.
7 min readinsightsChatbot Confidence Scoring Explained
Chatbot confidence scoring helps support teams control AI replies, route risky questions, and launch bots with more accuracy and less guesswork.
8 min readinsightsGrounded AI Customer Support That Holds Up
Grounded AI customer support gives teams faster replies without guesswork. Learn how it works, where it fails, and how to launch it safely.
7 min readguidesPre Deployment Chatbot Testing That Works
Pre deployment chatbot testing helps teams catch bad answers, find content gaps, and launch support AI with confidence before customers see it.
8 min readguidesHow to Train Chatbot on Website Content
Learn how to train chatbot on website content the right way - with clean data, testing, gap detection, and controls for accurate support.
9 min readinsightsWhy a Multilingual Customer Support Chatbot Wins
A multilingual customer support chatbot helps teams answer faster, cut costs, and support global buyers without hiring a full language team.
7 min readFrequently asked questions
Everything you need to know about TideReply.
Ready to transform your support?
Start delivering instant, accurate support — without growing your team.